A Detailed Quality Plan For Unilever - 1016 Words

The business environment continues to grow complex with each passing day, which makes quality performance a crucial factor. The importance of quality has been increased by the increased level of competition that has been motivated by globalization and advancements in technology. The pressure from a complex business environment coupled with stiff competition has pushed organizations to adopt new quality management methods to guarantee high performance. The paper presents a detailed quality plan for Unilever, which is a world famous manufacturing company. Unilever is among the largest multinational corporations in the world. The company deals with personal care, food, and home care products. Most of the goods from Unilever are fast moving†¦show more content†¦It should be made of directions and other hazard communication tools to minimize the number of employees who are likely to suffer a fatal accident. High accident rates can compromise the image of the company. It can also discourage the best talents from joining Unilever. The company should also establish monitoring and checks at each stage of the production. For example, products can be tested to check if all the standards of quality are met before proceeding to the next stage. It makes sure that every aspect of the product has been analyzed. It also minimizes mistakes. The Quality Assurance Manager is expected to check the quality of all the products before they leave the company for distribution. The same monitoring and checks applies to raw materials. The suppliers must guarantee the supply of high quality products. Total Quality Management (TQM) describes a comprehensive management approach that is focused on improved customer experience (Kaynak Rogers, 2013). It requires the participation of every member of the organization to succeed. The members participate in improving processes, services, product, and organizational culture. The primary elements of TQM include customer focus, employee involvement, process focus, strategic approach, continual improvement, communications, and integration. 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