Mutual Insurance Company of Iowa Essay

Mutual Insurance Company of Iowa (MICI) has a study insurance policy office readiness in Des Moines, Iowa. The MICI office facility in Des Moines is the one responsible for processing all their insurance occupys for the entire nation. With this, the company is experiencing rapid growth of sales which resulted in alike(p) increase in customers claims. However, the claiming department was un adequate to escape with the increasing volume of claims, which leads to the disappointment of their customers.Sally Cook, the manager of Claims process, suggested using a new kind of dust, the JIT system. This new kind of system requires for the fosterage of the managers and employees for them to able to be multi-skilled. JIT system also required for the restructuring of the company. If this new system allow be implemented well, it impart help with the current problem face by the company and entrust in turn enhance doing efficiency and increase customer relationships.Discussion Questio ns1. Identify the attributes you would expect the Claims Processing Department at MICI to have once the new JIT system is in place.Since the company proposed that the employees should have cross-training exercises to be able to help in a variety of insurance claims processing, it will manifest that workers atomic number 18 pliable and ar capable of working with various claims thus will result to a more efficient output by the employees.The employees who have been trained atomic number 18 the key success factors to the improvement of MICI with the help of the JIT system.2. What will the restructured cell layout for claim processing in Figure 16.10 look like? Draw it. 3. What assumptions are you making about personnel and equipment in the new group applied science cell layout?a. Decrease cost of laborb. Increase in assets such(prenominal) as equipmentsc. Higher utility expensed. Personnel are flexible and can handle different claim processese. There will be specialization for eac h processf. Production equipment will be determined in one central areag. Increase in employee training budgeth. Improvement in the equipment utilization4. How will the new JIT oriented system benefit the MICI operation? Explain.The JIT system, if installed and implemented properly, will have the benefits of the pursuance to the MICI operationa. The new system will reduce setup era and schedule delays since the production will be continuous. The forms will arrive and will be processed at the same day. b. Improvement in the diminish of goods and operate. The claim forms will be processed and cleared as shortly as they arrive. c. Higher customer satisfaction. The company can offer services that can go in accordance to the demands of the customers. d. The company staff and workers will be more productive and multi-skilled since they have been trained comprehensively. e. The new system will reduce errors and defects in services since there will be quality control in the production .